THE CUSTOMER CONTACT/REPRESENTATIVE ENTERING INTO THE AGREEMENT MUST BE OVER THE AGE OF 18 TO LEGALLY ENTER INTO A CONTRACT UNDER UK LAW. BY PAYING YOUR DEPOSIT YOU HAVE ENTERED INTO A LEGALLY BINDING CONTRACT WITH DIAMOND LIMOUSINES LTD, WE STRONGLY RECOMMEND THAT YOU CHECK THE TERMS AND CONDITIONS THOROUGHLY.
Bookings are made direct with Diamond Limousines via social media or by email. Our website is available to contact us with an enquiry only…. the ‘Contact us’ page does not constitute a booking. We will message or email you when we receive your enquiry to discuss your requirements, check the availability of the vehicle and offer a quote for the job.
A Booking Form will be emailed along with the Terms & Conditions after a deposit has been paid, the booking will only be provisional until we have received your deposit payment of £100, which can be paid by bank transfer, please check that everything is correct on the booking form, then sign and date at the bottom.
After a deposit has been paid any amendments will incur an admin charge of £25, please do not ask the driver to deviate from the booking form on the day of hire.
Deposits/full payment will be non-refundable or transferable if cancelled by you and remaining balances are to be paid 14 days prior to hire.
Please note that our Party Buses are licensed to carry a maximum of 16 passengers, this is in regulation with our Operators license from VOSA, we cannot exceed this number for any reason. Diamond Limousines will endeavour to park and drop/collect where requested, however if our drivers feel that it is unsafe to do so due to the size of the vehicle, you will be dropped/collected as close to this point as possible.
By law there is a no standing/dancing when the vehicle is in motion and the hirer is fully responsible for any/all passengers included in the hire.
Diamond Limousines will make every effort to adhere to timetables but will accept no responsibilities for delays due to traffic or adverse weather conditions.
The vehicles will not go out in icy or snowy conditions, in the case of a hire being cancelled due to weather conditions a full refund will be given or an alternative date can be arranged.
We build into our schedules a 15min ‘Grace’ period, which we believe, will eliminate us arriving late for a collection. Diamond Limousines will not be held responsible should this occur.
There is a maximum wait of 15 mins for any arranged pick-ups. The driver has the right to leave after this time if the hirer deems to be late. (Any additional time that is required, the hirer
will be charged accordingly payable to the driver before drop off)
SCHOOL CHILDREN & PROMS
We hold a zero tolerance policy involving minor’s consuming alcohol even with consenting adult’s permission. No alcohol is to be brought into the vehicle by minors and any minors arriving at the vehicle in an intoxicated state will be refused entry.
In the event of an 18th Celebration, all passengers will be asked to produce photographic ID of proof of age.The driver reserves the right to ask for proof of age.
RULES OF HIRE
NO SMOKING OR VAPING!! (It is illegal to smoke in any Public Service Vehicle thank you in advance for your co-operation and support.)
NO PARTY POPPERS OR CONFETTI to be used in the vehicle. (Due to clear up time)
NO FOOD is permitted in the vehicle
Any damages, sick, smoking, drugs etc will be charged accordingly, glass loss or breakages will incur a £5 charge & £50 charge for glass holder breakages.
If your party are using our Picnic related equipment for race days/nights if any items are damaged charges will apply accordingly.
The lead hirer will be fully responsible and liable for any damage caused both inside and outside the hired vehicle by the hirer or any member of his/her party. This includes any incitement to any third party, which results in damage to the vehicle or its contents.
The hirer will agree to be liable for the total cost of repair, in addition, the hirer will be liable to pay Diamond Limousines a fixed daily rate (determined by the company) while the vehicle is out of commission for repair, plus any further incurred losses to the company, ie loss of bookings.
The company or its representative (the driver) reserve the right to refuse entry to the vehicle to any person/persons deemed unfit for whatever reason and can refuse to continue the journey.
The customer agrees that if anyone in the party is found using illegal drugs, fighting, smoking, throwing objects, damaging the vehicle in any way, abusive behaviour to the driver or any other conduct considered inappropriate by the driver, Diamond Limousines staff are under strict Instruction to terminate the hire immediately.
On return trips we will not allow individual passengers to return and “wait” on the bus until the agreed collection time (we aren’t allowed to babysit sick or extremely drunk passengers and they may not be allowed to travel on the bus if incapable of looking after themselves).
The deposit will not be returned in the case of a forced cancellation by the government. This includes a global or national pandemic situation which we have no control over, However, we will be willing transfer the deposit to another job within a year of the original booking.
Any additional costs/charges can be paid direct to the driver especially if minor or alternatively contact will be made direct from Diamond Limousines to the lead hirer within 24hrs of the completed hire, please be aware CCTV IS IN OPERATION!!
In the unlikely event of a break down or the Party Bus has been rendered unserviceable (for example a road traffic accident or collision) we will use our best endeavours to provide a backup vehicle or vehicles as quickly as possible.
We cannot be held liable for any consequential loss incurred as a result of vehicle breakdowns or similar unavailability. If a replacement vehicle is sent and or customers refuse the vehicle no refund will be made.
If no replacement vehicle is available a partial refund will be arranged accordingly to the circumstances & time onboard.
HEALTH AND SAFETY
All forward facing passengers must be secured by a seatbelt.
All passengers must remain seated at all times (moving vehicle) and do not distract the driver.
Care must be taken when entering the vehicle and exiting.
The doors are only to be opened by the driver.
Do not attempt to exit the vehicle whilst waiting in moving traffic.
Diamond Limousines cannot be held responsible for any accidents or falls that occur.
The driver will not take the vehicle if he/she feels is hazardous either to others or the safety of the passengers.
Diamond Limousines will not be held responsible for any injuries sustained through broken glass or whilst using any of our equipment such as tables, chairs, etc.
CCTV IS IN OPERATION internally and externally for the safety & security of the driver and the passengers.
In signing the T&C’s you also agree to photographs that our drivers take of your party to be published on our FB page or Website for marketing purposes unless otherwise informed by the lead hirer.
Customers are also able to tag/share photographs with their family/friends.
The company cannot be held responsible for any personal items lost or stolen while the vehicle is under hire. Lost and found items can be returned to the rightful owners and will be subject to postage being paid by the customer or collection is available. No responsibility will be taken for items lost in the post;
Any found items not claimed within 3 months of the hire will be disposed of.
In the unlikely event that you have a complaint please do not hesitate to contact us by email at Richard@dlimos.co.uk
Diamond Limousines strive to ensure that you have a fantastic and safe experience in our Party Buses and hope you return again and again, hope you enjoy your journey with us….
MANY THANKS FOR BOOKING WITH DIAMOND LIMOUSINES!!
17 Hollybush Corner, Bradfield St George,
Bury St Edmunds Suffolk IP30 0AX
Email: firstname.lastname@example.org www.dlimos.co.uk